Privacy Policy
This privacy policy explains how Pigment & Process Direct UK Ltd collects, uses and protects personal data when you visit this website. It applies to all visitors, including readers who use the contact form or interact with embedded analytics tools.
1. Data Controller
The data controller responsible for personal data collected through this website is Pigment & Process Direct UK Ltd, a company registered in the United Kingdom and operating the Pigment & Process editorial website. Any query about how your data is handled can be directed to the contact details published on the site's contact page.
2. Legal framework
We process personal data under UK GDPR and the Data Protection Act 2018 and whatever other rules apply in United Kingdom. Where this policy and the law don't line up, the law wins.
3. Data Collected
We collect the information you voluntarily provide when you use our contact form, such as your name, email address and the content of your message, along with standard server log data including your IP address, browser type and the pages requested, generated automatically when you visit the site. Where you have given consent, we also collect analytics data about page views, time spent on articles and navigation paths through the use of cookies described in our cookie policy.
4. Purposes and Legal Basis
We use contact form data to respond to your inquiry, which we rely on as a legitimate interest in managing reader correspondence, and we use server log data to maintain the security and functioning of the website, also on the basis of legitimate interest. Analytics data is processed only where you have given consent through the cookie banner, which forms the legal basis for that processing, and it is used to understand readership patterns and improve editorial content.
5. Storage Period
Contact form submissions are retained only for as long as necessary to address your inquiry and for a reasonable period afterward in case of follow up, typically no longer than twenty four months unless a longer retention is required by law. Server logs are retained for a limited period for security and diagnostic purposes, and analytics data is retained according to the retention settings of the analytics provider, generally not exceeding twenty six months from collection.
6. Third-Party Services
We may share limited data with service providers who support the operation of this website, including hosting providers and analytics platforms, each of which processes data under its own privacy terms and, where applicable, under a data processing agreement with us. We do not sell personal data to third parties, and we do not share contact form submissions with advertisers or unrelated commercial entities.
7. Your Rights
If you are located in the United Kingdom or the European Economic Area, you have the right to request access to, correction of, or deletion of your personal data, to object to or restrict certain processing, and to lodge a complaint with a relevant data protection authority, such as the UK Information Commissioner's Office. To exercise any of these rights, you can contact us through the details provided on our contact page, and we will respond within the timeframe required by applicable law.
8. Questions about this policy
Write to [email protected] or call +44 117 589 5648 during Mon-Fri 09:00-18:00. We answer every message within one business day.
- Merchant
- Pigment & Process Direct UK Ltd.
- Registered address
- 88 Gloucester Road, Bristol, BS7 8BE
- [email protected]
- Phone
- +44 117 589 5648
- Working hours
- Mon-Fri 09:00-18:00
- Registration
- Company No. 12294029